Community Updates

Wyalong water disruption update

Wyalong residents have experienced water supply disruptions recently and we sincerely apologise for the inconvenience. We are grateful for the quick responses and notifications from our customers, and we wanted to provide you with some further information about this situation.

You may recall that we, in partnership with Bland Shire Council, the State and Federal Governments, recently constructed a bypass trunk main, a pump station, a high level reservoir and replacement main to improve service and pressure to the townships of Wyalong and West Wyalong. These assets are running well.

The cause of the disruption in these recent incidents is a 1.8km section of existing pipeline. This pipeline is situated between the reservoir and the western side of town. When an incident occurs in this pipeline section the water supply can be disrupted for both Wyalong and West Wyalong.

This pipeline is not of an age where faults are expected, however, based on our ongoing investigations it appears that the type of material used in its construction has made it susceptible to faults in response to operating pressures and routine stresses.

What we are doing

Our team have moved quickly to assess and manage the challenge. We are currently working on both temporary and permanent solutions.

We aim to implement temporary solutions in the short to medium term.

The timeframe on permanent rectification is anticipated to be 12 months due to the scale of the works required. Council is actively pursuing this project and will update you further as soon as more information is available.

What to expect

It is possible that there may be further challenges and disruption because of this pipeline. We are working hard to ensure that temporary measures are in place to minimise impact for our customers while we move towards a permanent solution.

In the meantime, please rest assured that:

We have a procedure in place moving forward for managing disruption and outages in this specific location and thank you for your patience during these challenges.
When an unexpected incident occurs, we will notify you as soon as possible through our available Social Media platforms and on our website.
Where possible, if you will be affected by works as we progress temporary solutions we will notify you in advance.
As soon as permanent rectification plans are finalised, we will contact you and share this information.