Goldenfields Water invites customers to have their say

Published on 21 June 2024

As part of Goldenfields Water’s proclaimed obligations and commitment to continual improvement, Goldenfields are implementing the 2024 customer survey.

Goldenfields Water have collaborated with expert social media market researcher ‘Taverner Research Group’ to roll out their Customer Satisfaction Survey during the month of August. The survey will be conducted via telephone and as an online questionnaire, designed to provide important insights into the local community’s priorities and satisfaction levels. The focus areas will include brand recognition and reputation, customer service experience, product quality and service delivery.

Cr Matthew Stadtmiller, Chairperson for Goldenfields Water, encourages customers to take part. “We encourage our customers to be proactive and complete the survey honestly based on their experience with us,” he said.

“Data from our surveys help us understand what our customer’s needs and expectations are; and help to inform council’s short-, medium- and long-term decision making,”

During August, customers will be contacted via telephone to undertake the survey, alternatively the survey will be available to everyone on Councils website for a two-week period from Monday 5 August 2024.

By implementing this survey Goldenfields aims to improve its engagement with the local communities and customers and increase their involvement in the delivery of the regions water supply services.